Activate Change: You Can Change Your Spots

Customer Care

Without customers what is a business?

This course looks at all aspects of customer care. We look at identifying who your customers are and what they expect from you and also what you expect of them. We then look at developing customer care contact for your business area.

Course includes:

  • Setting standards
  • Using vision and mission statements in your workplace to drive customer service
  • Verbal and non verbal communication skills
  • Identifying your customers and their needs
  • How to set the level of service and exceed it every time
  • Building rapport with customers
  • Understanding your customer
  • Why the customer isn't always right
  • How to say "no" to a customer and them to thank you for it
  • Building points with your customers
  • First impressions
  • Reaping what you sow

This course is suitable for anyone who deals with customers in any industry. This is a course that will pay for itself. Put it like this, if your existing customers come back and with them they bring others because of your excellent service what is that worth to you?

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