Activate Change: You Can Change Your Spots

Communication Skills

Are the conversations you have always one sided?

Have something to say but not sure how to say it?

Today the importance of effective communication skills is emphasised in every area of work: one to one, in meetings, in groups, to audiences, in writing, in electronic mail and in visual aids. Research suggests that we spend up to 70% of our time speaking or listening to progress things, yet how much training have you done in the area of communication?

This course looks at:

  • Verbal communication
  • Non-verbal communication
  • Body language
  • Open and closed questioning
  • Helping others speak
  • Speaking persuasively
  • How to listen
  • Mirroring
  • Neuro linguistic programming

This course is suitable for all those people that are dealing with customers and want to look at how they communicate to others.

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